Improving your workplace communication

Transitional Management


The Communication Queen has discovered in through over 30 years in the hospitality industry, that most managers have little or no training after their promotion to middle or higher management. Hospitality comapanies that have opted for training based on non-management trainers usually suffer from a distinct lack of middle and senior management development. The statistics compiled by Horwath and Horwath (Aust.) in 1990 lend credence to this argument; only 4% of senior hospitality management have had any formal training beyond the supervisory level, and 75% have not received any training in the prededing 5 years. This seems ironic when you consider the broad range of skills required to be successful at a senior level (it may also explain why so many companies run into trouble during difficult times)

..And we believe that has not changed significantly since then.

Transition management is a term ususally used for asset management in corproate investment or banking companies. A transition manager is usually someone who looks after the  portifilio as it is trasitioned from one area to another to minimise risk, administrative costs and any dispruptions that would devalue the portfilio.

Here at The Communication Queen we see the leaders in the hospitality industry as being the assets and investment- the portifilio if you will. We believe that the transition from new employee or previous position in the company, to a leadership or management role is an asset in need of transition assistance to minimise risk, administrative costs, employment costs and disruption to business. As the new leader is supported and mentored along the way by an experienced hospitality management team. This maximises performance in a win win way.

We assess your new leaders and walk them through a step by step program designed specifically for your business and their training needs. We give ongoing mentoring and support to achieve all areas of business to ensure a sucessful transition to management leadership.

Some of the benifits of transitional management

  • Managers trained in effective communication
  • Managers that know how to achieve set KPI’s
  • Managers who can create and lead dynamic teams
  • Managers that can recognise and communicate with a range of diverse personalaties on all levels
  • Managers who can delegate effectively
  • Managers who can increase bottom line figures